Frequently Asked Questions
Answers to common questions about ordering, shipping, and our research products.
Ordering
How do I place an order?+
Browse our collections, add items to your cart, and complete checkout. You will provide your shipping details and email, choose a payment method, and upload a payment screenshot to submit your order.
Can an order be canceled?+
Orders may be canceled before shipment. Once an order has shipped, cancellation is no longer possible, but shipping-related claims may apply. Contact us as soon as possible if you need to cancel.
What payment methods are available?+
Available payment methods are shown at checkout. When using peer-to-peer payment methods, please follow the payment-note guidelines presented there.
Shipping
When will my order ship?+
Orders are typically processed within 24–48 business hours after payment confirmation. Weekend and holiday orders begin processing the next business day.
How can I track my package?+
Tracking information is emailed once the shipping label is created. Use it to monitor your package in transit.
What if my package is damaged?+
Contact us within 7 days of delivery with photos and your order number. Retain all packaging and contents until the claim is resolved. See our Refund & Replacement Policy for details.
Research Products
What does Research Use Only mean?+
Products designated Research Use Only (RUO) are offered solely for lawful laboratory, analytical, educational, and/or in vitro research purposes. They are not intended for human or animal consumption, injection, ingestion, administration, diagnosis, or treatment.
Are RUO products intended for human use?+
No. RUO products are not intended for human or animal consumption or administration and are not sold as drugs, foods, dietary supplements, therapeutics, or medical treatments. They are restricted to legitimate research purposes.
Where can I find available testing documentation?+
When a Certificate of Analysis is available for a product, a View COA button appears on its product page. See our COA & Third-Party Testing page for more information.
Testing & COAs
What is a Certificate of Analysis?+
A Certificate of Analysis (COA) is a laboratory report documenting the identity, purity, or quantity of a specific batch of a research product. It is provided for analytical and research-reference purposes.
Does a COA mean a product is approved for human use?+
No. A COA, purity result, identity result, or other analytical test does not indicate FDA approval or establish that a Research Use Only product is safe or approved for human or animal administration.
