Customer Care
Shipping Policy
Effective Date: September 3, 2026 · Last Updated: September 3, 2026
How orders are processed, shipped, and delivered — and what to do if something goes wrong in transit.
1. Order Processing
Orders are typically processed within 24–48 business hours after payment confirmation. Orders placed on weekends or holidays begin processing the next business day.
2. Shipping Methods
We offer standard and express shipping options at checkout. Standard shipping is eligible for free shipping on qualifying orders; express shipping is a flat expedited rate and is not eligible for free shipping.
3. Tracking
Tracking information is provided by email once a shipping label is created. You can use this information to monitor your package in transit.
4. Address Responsibility
Buyers are responsible for providing an accurate, deliverable shipping address. Reshipment of packages returned for an invalid or insufficient address may incur additional postage. Please verify your address before submitting your order.
5. Lost Shipments
If a package does not arrive within the expected transit window, contact us with your order number and tracking information. We will work with the carrier to locate the shipment or arrange a resolution.
6. Damaged Shipments
If a package arrives damaged, contact us within 7 days of delivery with photos and your order number. Retain all packaging and contents until the claim is resolved. See our Refund & Replacement Policy for details.
7. Carrier Delays
Transit times are estimates and may be affected by carrier delays, weather, holidays, or other factors outside our control. We do not guarantee specific delivery dates unless a guaranteed service is expressly configured and selected.
8. Cold Chain & Packaging
Temperature-sensitive research materials ship in insulated packaging.
9. No Guaranteed Delivery Dates
Unless a guaranteed delivery service is specifically configured and selected, all delivery dates and transit times are estimates and are not guaranteed.
10. Contact Procedure
For any shipping question, use our Contact Us page and select the Shipping topic. Include your order number and tracking information so we can assist you quickly.
