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Refund & Replacement Policy
Effective Date: September 3, 2026 · Last Updated: September 3, 2026
Our commitment to resolving issues with your order fairly and promptly.
1. Overview
This Refund & Replacement Policy explains how Cyan Sky Wellness Research handles damaged, incorrect, and missing items, as well as order cancellations and change-of-mind requests. Nothing in this policy is intended to waive any rights you may have under applicable law.
2. Damaged Products
If an item arrives damaged, contact us within 7 days of delivery through our Contact Us page with your order number and photos of the damage. We will review the claim and arrange a replacement or refund as appropriate.
3. Incorrect Products
If you receive an item different from what you ordered, contact us within 7 days of delivery. We will arrange for the correct item to be sent or issue a refund for the incorrect product.
4. Missing Products
If part of your order is missing, contact us within 7 days of delivery with your order number. We will verify the shipment and send the missing items or issue a refund.
5. Shipping-Related Claims
For packages lost or damaged in transit, we will work with the carrier to resolve the claim. Tracking information is provided by email; please retain it and contact us promptly if a package does not arrive or arrives damaged.
6. Approved Replacements
Approved replacements are shipped at no additional shipping cost to you where the issue is the result of our error or carrier damage. We may request the return of the original item before processing a replacement.
7. Refunds
Approved refunds are issued to the original payment method or through an alternative arrangement communicated with you. Processing times depend on the payment provider and may take several business days to appear.
8. Change-of-Mind Orders
Due to the nature of research and cosmetic products, change-of-mind returns are generally not accepted once an order has shipped. This does not affect your rights regarding damaged, incorrect, or missing items, or any rights you may have under applicable law.
9. Order Cancellations
Orders may be canceled before shipment. Once an order has shipped, cancellation is no longer possible, but shipping-related claims may apply. Contact us as soon as possible if you need to cancel.
10. How to Request
To request a replacement, refund, or cancellation, use our Contact Us page and select the relevant topic. Include your order number and a description of the issue.
11. Contact
Questions about this policy can be directed to us through our Contact Us page.
